2220-6834

GBA WhatsApp Privacy Policy

Privacy Policy

1. Introduction Welcome to Global Bilingual Academy (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information, specifically when you interact with us via WhatsApp.

2. Information We Collect When you communicate with us through our WhatsApp Business account, we may collect the following information:

  • Contact Information: Your WhatsApp profile name, phone number, and profile picture.

  • Communication Data: The content of the messages, media (images, videos, documents), and voice notes you send to us.

  • Usage Data: Timestamps of when messages were sent, delivered, and read.

3. How We Use Your Information We use the information collected via WhatsApp to:

  • Provide support and respond to inquiries from parents, students, or prospective applicants.

  • Send school updates, enrollment reminders, attendance notifications, or administrative alerts.

  • Send informational or promotional messages about school events and programs (only if you have explicitly opted in to receive them).

  • Improve our academy’s communication processes.

4. Opt-In and Opt-Out Rules We strictly adhere to WhatsApp’s Business Policies regarding user consent:

  • Opt-In: We will only send you proactive, template-based messages if you have given us explicit permission to do so.

  • Opt-Out: You can stop receiving messages from us at any time by replying with “STOP,” “UNSUBSCRIBE,” or by asking us to remove you from our WhatsApp broadcast list. We will honor your request immediately.

5. Data Sharing and Third Parties We do not sell or rent your WhatsApp data to third parties. However, we may share your data with:

  • Service Providers: Tools we use to manage school communications and student information systems.

  • Meta Platforms, Inc.: As the provider of the WhatsApp Business API, Meta processes messages to deliver them. Meta’s use of this data is governed by their own privacy policies.

  • Legal Authorities: If required by law, subpoena, or other legal processes.

6. Data Security and Retention We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. We retain your WhatsApp chat history only for as long as necessary to fulfill the educational and administrative purposes outlined in this policy or to comply with legal obligations.

7. Contact Us If you have any questions or concerns about how we handle your data, or if you wish to exercise your data protection rights, please contact us at:

  • Email: ites@gba.edu.kw